At Joystep
Every Step Is With You
About Joystep
Joystep is an NDIS provider dedicated to delivering tailored services, including support worker services and assistance with NDIS plan applications.
With a diverse and experienced team of support workers fluent in English, Mandarin, Cantonese, Vietnamese, and Malay, we provide compassionate, reliable care that empowers participants to live with greater independence, confidence and stronger community connections.
Guided by a leadership team with backgrounds in nursing, law, client services and administration, Joystep upholds the highest standards of professionalism, integrity and genuine care — ensuring every participant feels supported and valued.
Our Values
Heart
Compassionate Care
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We treat every participant with respect, empathy, and kindness.
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We listen carefully to each individual’s needs, goals, and cultural background.
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We go beyond tasks — building trust, connection, and genuine relationships.
Integrity
Trust & Transparency
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We act honestly and ethically in every decision and service we provide.
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We communicate clearly and openly with participants, families, and partners.
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We ensure participants have choice and control over their plans and supports.
Excellence
Quality & Professionalism
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We strive for the highest standards in support work and support coordination.
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We stay up to date with NDIS guidelines to deliver accurate, effective advice on plan applications, reviews, and changes.
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We continuously improve our services through feedback, training, and innovation.
